Effective Date: January 1, 2023
Last Updated: January 1, 2023
Thank you for your interest in Enhance Auto. ( “we,” “us,” or “our”). This Privacy Policy (“Policy”) applies to the following websites owned and operated by Enhance Operating LLC, and other websites where we post this document as the applicable Privacy Policy, along with any related websites, networks, applications, insurance agent and representative services, and communication channels (including online chat and telephone call centers), and other services provided by us: www.enhanceauto.com
You can learn about our commitment to privacy with this Policy describing how we collect, use, share and secure the personal information you provide. It also describes your choices regarding use, access and correction of your personal information. If you are a California resident, please see our California Privacy Policy which provides additional details about how we handle your personal information and how you can exercise your rights under the California Consumer Privacy Act.
At Enhance Auto, we are strongly committed to protecting your privacy. To serve as your licensed insurance agent, we will ask you to provide us with personal information about you. We only use and disclose your personal information in accordance with our Policy. Additionally, we use industry-leading technologies to ensure the security and confidentiality of the personal information you provide us. Throughout this Policy, we refer to information that can identify you as a specific individual, such as your name, phone number, email address, Social Security number or credit card number, as “personal information”.
Further, personal information includes any information that you may provide us in an auto insurance application or any financial or other sensitive personal information that you may provide us in an application. If you provide information directly to one of our partners or any other third party, then your information would be governed by such other party’s privacy policy.
If you have questions or concerns regarding our privacy policy or practices, please contact us at info@enhanceauto.com.
Insurance Companies, Licensed Agents and Business Partners, HSA Trustees or Administrators, and Government-run Exchanges and Entities.
If you submit an application for an insurance product offered by us, then we will disclose your personal information to your chosen insurance company to process your application. If you submit a request for information or an application for an insurance product offered through an insurance agent, agency or other business partner with whom we associate or contract, then we may disclose your personal information to that agent, agency or business partner to process your request for information or application or to otherwise provide you with information about insurance products (including contacting you by telephone, email, or otherwise to discuss insurance products in which you may be interested). Please be assured that these partners are only allowed to use your personal information to process your requested quote, application or enrollment form and are legally obligated to maintain strict confidentiality.
We may disclose your personal information to other companies that help us to process or service any application you begin, process or submit through us, or to correspond with you. For example, we may provide your personal information to a service provider to verify the validity or credit limit of your credit card. Please be assured that the companies we hire to process or service your insurance application or correspond with you are not allowed to use your personal information for their own purposes and are contractually obligated to maintain strict confidentiality.
If you were referred to us by, or use our website or call center in connection with, a current or former employer, affinity group, or other organization with which you may be affiliated (or a benefits administrator or consultant associated with such employer, group or organization), we may disclose your personal information to such employer, group, organization, administrator and/or consultant. For example, we may inform such employer, group, organization, administrator and/or consultant whether or not you have enrolled in a plan. Please be assured that these parties are only allowed to use your personal information as permitted by applicable law.
In certain situations, Enhance Auto may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your personal information as required by law, such as to comply with a subpoena, or similar legal process. We may disclose or report your personal information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities, to resolve consumer disputes, to protect our rights, to protect your safety or the safety of others, to investigate fraud, or to otherwise respond to a government request.
If Enhance Auto is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
If you provide us an indication of your consent to disclose, share or use your personal information in connection with a third party, we may disclose, share or use your personal information in that manner. For example, if you opt in to our social media mailing lists and promotional updates, then we may disclose your relevant personal information to social media platforms where Enhance Operating LLC has a corporate account for the purpose of adding you to Enhance Auto’s social media mailing and promotional update lists. Generally in such a situation, the social media platforms are not allowed to use your personal information for their own purposes unless you have a direct account on such social media platforms, in which case your personal information would be handled by the social media platforms in accordance with the social media platforms’ privacy policies.
If you request to be contacted about any type of insurance product, request to be contacted by a licensed agent or other representative, request assistance with enrolling in any type of insurance product or make any other request for someone to contact you (such as by filling out an online request form), then our agents or representatives may contact you, or we may disclose your personal information to a third-party insurance agency, insurance agent, insurance company or other appropriate entity, so that such entity may contact you about any product in which you indicated interest or may assist you in enrolling in any such product. By requesting to be contacted, you expressly consent to receive e-mails, phone calls or text messages from a licensed agent or other representative at the email address and telephone number (including wireless) provided. Message and data rates will apply. While we aim to make it as easy as possible for you to talk directly with a licensed agent expert, we will honor your request not be contacted further. You can easily opt-out of further communications from us by requesting to be placed on our Do Not Call list, by replying “STOP” to our text messages, or by unsubscribing from our email list. Any additional information that you subsequently choose to provide to any third-party entity will be governed by that entity’s privacy policy. Outside of these exceptions, we will not sell, trade or share your personal information with third parties.
We collect personal information in the normal course of business in order to process your insurance application and to serve you better.
We begin collecting personal information from you when you register with us. You may register with us through our website by entering your email address and, if you are creating an account, choosing your password.
If you apply for car insurance or other products through our website, we may ask you to provide us with personal information relating to you and any family member who will be included on your application. This information will be used by your chosen insurance company, agent or entity to process your application. Additionally, we may ask you to provide us with your credit card, bank information and social security number, which will be used by your chosen insurance company to process your application or collect any fees associated with your application or insurance premiums upon approval of your application.
We may use your personal information to get in touch with you when necessary to process your application or to provide you with a quote. For example, emails will be sent to you throughout the application process to inform you of the status of your application and to seek additional information that is requested as part of the application. We may also use phone numbers you provide to send you telephone or text messages about your application or account, and such messages may be automatically sent with an autodialer, an artificial or prerecorded voice, or other automation technology.
We may receive information about you from other sources, including publicly available databases or third parties from whom we have obtained data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you. Examples of the types of personal information that may be obtained from public sources or third parties and combined with information we already have about you, may include: (a) address information from third party sources to verify your address so we can properly communicate with you and to prevent fraud and/or (b) data about our customers from third parties that is combined with information we already have about you, to create more tailored advertising and products.
We or our wholly-owned subsidiaries may contact you to survey your satisfaction of our service, refer our products and services to other people, and/or to inform you of additional products and services. You may opt out of receiving these additional communications from us by following the opt-out procedures below.
You may also provide personal information about other people, such as their name, date of birth and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided. The third party may contact us at info@enhanceauto.com to request that we remove this information from our database.
We gather non-directly identifying information about you for our internal purposes, and we may share this non-directly identifying information with third parties.
We protect the confidentiality and security of your personal information.
We continue to evaluate our efforts to protect your personal information and make every effort to keep your personal information accurate and up to date.
We will provide notice of changes in our personal information privacy practices.
If we are going to use your personal information in a manner materially different from that states at the time of collection, we will notify you via email or by means of notice on the website prior to changes becoming effective. You will have a choice as to whether or not we use your personal information in this different manner.
If we make any material changes to our privacy policy information practices that do not affect the personal information already in our database, we will notify users of the change in the privacy policy portion of our website.
You may opt out of receiving satisfaction surveys and/or information on additional products and services from us.
We may contact you to survey your satisfaction of our service and/or to inform you of additional products and services.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at info@enhanceauto.com.
If you want to opt out of these surveys and/or notices, you may contact us by email at info@enhanceauto.com.
Please note that you will still receive communications from us regarding your insurance quote, application, policy or advanced premium tax credit even if you opt out of receiving our surveys and/or notices of additional products and services.
We are available to answer any questions you may have about our privacy policy or our information privacy practices. If you have any questions, please email us at info@enhanceauto.com. We will respond to your questions within 30 days.
The information privacy practices described in this privacy policy apply only to information provided to us through this website and those websites listed above. Accordingly, all of the personal information you submit to us after initiating an application on this website shall be governed by this privacy policy. Additionally, all of the non-directly identifying information collected from this website shall be governed by this privacy policy.
If you are returning to complete an application that you initiated on another website that is owned or operated by Enhance Auto (e.g., a partner co-branded website), this privacy policy may not apply. Please review the privacy policy of the website on which you initiated your application to learn about the information privacy practices that apply to the personal information you submit to us.
If you want your personal information to be subject to the information privacy practices described in this website’s privacy policy, you may initiate a new application on this website.
Cookies or similar technologies are used by us and our business and marketing partners, affiliates, and/or analytics or service providers. These technologies are used in analyzing trends, administering this and other sites, tracking users’ movements around this site and other sites, customizing content on this and other sites, and gathering information about our user base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We use cookies on our site for various purposes such as user authentication, user preferences, our shopping experience, and customizing user experiences. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
We partner with one or more third party ad networks to manage and display advertising to visitors on our website and to manage and display advertising viewed by visitors on other sites. Our ad network partner(s) may use cookies or similar technologies to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests and browsing patterns. Such activity is often called behavioral targeting or re-targeting, and this may change the ads or other features you see on our website or other websites that you visit. Opt-out programs may not be designed to work for all advertising networks or methods. Your browser may also have settings to reduce re-targeting, such as switching to (In)private or incognito browsing mode or a mode that does not accept cookies.
Currently, our site does not change its behavior based on receiving your browser’s “do-not-track” setting or signal. Please note that opting out of re-targeting does not opt you out of being served advertising. You will continue to receive generic ads instead of tailored ads.
Any time you enter or provide personal information and sensitive information (such as credit card number and social security number) in our website, we encrypt it using Secure Socket Layer (“SSL”) technology. SSL protects information as it crosses the Internet. To support this technology, you need an SSL-capable browser. Enhance Auto recommends using encryption at least as strong as the 128-bit encryption available in browsers such as recent versions of Microsoft’s Internet Explorer or Google’s Chrome browser. These browsers will activate SSL automatically whenever you begin shopping for a plan on our website and when you return to our website to complete an application.
In most browsers, you will see either a locked padlock or a key icon to indicate your session connection is taking place via a secure server. This icon indicates you are visiting a secure area within a website. If you need a strong encryption browser, you can go to the Microsoft website or the Google website to download the latest Internet Explorer or Chrome browser. We do not recommend the use of beta browser versions.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at info@enhanceauto.com.
The password you enter when you begin an application on our website is your private entry key into your application. You should never share it with anyone.
If you forget your password, we can send your password through email (provided that you gave us your email address as your user ID when you created an account on our website) or we can help you retrieve your password by calling us toll free at 1-888-459-3000 or contacting us through the chat function on our website.
For security reasons to guard the safety of your data, access to this website is limited to SSL-capable browsers such as recent versions of Microsoft’s Internet Explorer or Google’s Chrome. Under no circumstance should you use any software, program, application or any other device to access or log-in to the Enhance Auto website, or to automate the process of obtaining, downloading, transferring or transmitting any content to or from our computer systems, website or proprietary software.
Our website contains links to other websites. Please note that when you click on one of these links you are “clicking” to another website. Enhance Auto is not responsible for the information privacy practices or the content of such websites. We encourage you to read the privacy policies of these linked websites as their information privacy practices may differ from ours.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at www.enhanceauto.com In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at info@enhanceauto.com.
Our website includes social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features and widgets are governed by the privacy policy of the company providing it.
We reserve the right to change this Privacy Policy at any time. We will note within the Privacy Policy when it was last updated. Any changes to this Privacy Policy will be effective as of the day they are posted. Use of our Services following these changes signifies acceptance of the revised Privacy Policy.
Enhance Auto
1550 Sawgrass Corporate Parkway
Sunrise Fl, 33323
www.enhanceauto.com
This Privacy Policy describes our practices for collecting and using information we collect through this website and has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website and your use of the calls to action and enrollment platform (collectively the “Site”).
We receive and store any information you enter on our Site or give us in any other way. We also collect certain information automatically when you use or visit our Site. Information we collect from visitors of our Site includes information that will be collected automatically using cookies and similar technologies. We also collect information from you, including your name, address and email address and your phone number. We will also collect other demographic and personal information about you.
Any of the information we collect from you may be used to personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested, to improve our website in order to better serve you, and to allow us to better service you in responding to your questions and comments.
The information that is collected with the tools on this Site may be used to assist your enrollment in the auto insurance plan you have chosen. You consent to have that information provided to the Site and then transferred to that auto insurance plan.
We may also use your information to troubleshoot problems, comply with a legal obligation such as court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law, and to respond as required for a corporate transaction, such as a divestiture, investment, merger, consolidation, or asset sale, or other significant matter.
While no website can guarantee complete security, we use commercially reasonable efforts to protect your information, including maintaining adequate physical, procedural and technical security with respect to its offices and informational storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of your information under our control.
We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information we collect from you during visit to the Site except for the transfer to the auto insurance plan that you have chosen. We may share your information for processing and storage with third parties that have agreements in place with us to protect the confidentiality and security of information that we transfer to them. This may include our development partners and third parties where the services are hosted.
None of your data is stored on a device. Your data is stored at secure locations that use encryption to protect your data when stored on these computer servers or when storing it with a third party. Your data is also encrypted while it is being transmitted.
None of our technologies will request access to other device data or applications, such as your phone’s camera, photos or contacts. None of our technologies share any data with your social media accounts, like Facebook.
This website is not intended for use by children under the age of 18. We encourage parents to supervise their children’s activities online. Enhance does not seek or knowingly collect personal information from children under the age of 13. If we learn that we have received information directly from a child who is under the age of 13, we will take appropriate action in accordance with applicable law.
If there are any questions regarding this privacy policy, you may contact us using the information below.
Enhance Auto
1550 Sawgrass Corporate Pkwy
Sunrise, FL 33323
Email: info@enhanceheauto.com
